Support Center
Frequently Asked Questions
Find answers to common questions about our remote guarding services and technology.
Frequently Asked Questions
Common questions about our remote guarding services.
We install a cellular backup unit (LTE/5G) with every system. If your primary internet fails, our system automatically switches to the cellular connection to ensure uninterrupted monitoring and alerts.
Yes, most commercial and residential insurance policies offer discounts for 24/7 monitored security systems. We provide a 'Certificate of Monitoring' that you can submit to your insurance carrier to request a premium reduction, often ranging from 10% to 20%.
Our AI detection is instant. Once an alert is verified by our command center (typically within seconds), we can engage via voice-down immediately. If police dispatch is required, we bypass general 911 queues and contact the local dispatch center directly, significantly reducing response times.
In many cases, yes. We can takeover most IP-based camera systems (ONVIF compliant). We simply install our AI Bridge appliance to connect your existing cameras to our remote guarding platform. We'll perform a free site assessment to confirm compatibility.
We use a hybrid approach. Video is recorded locally on an NVR for high-quality 24/7 retention (typically 30 days), while alarm clips and critical events are instantly backed up to the cloud for redundancy and easy sharing.
Absolutely. We provide a dedicated mobile app (iOS and Android) and a web portal. You can view live feeds, search recorded footage, and receive system status notifications anywhere, anytime.
We provide battery backups and cellular or satellite internet failovers to keep cameras and monitoring online. For the gates themselves, they are typically designed to fail open, meaning a dedicated battery will automatically force the gate open and keep it open until power is restored, ensuring residents are never locked out.
Standard motion sensors are 'dumb' and trigger for blowing leaves, spiders, or shadows, causing 95%+ false alarms. Our AI analytics detect specific objects (people and vehicles) and ignore environmental noise. This means our guards only react to real threats, ensuring faster and more accurate response.
No. We handle everything in-house to ensure quality. Our Command Center Security Team are direct employees working at our headquarters in Huntington, NY. They are state-licensed security professionals, often with law enforcement or military backgrounds, and do not work from home.
Safety is paramount. Our system uses Yelp siren detection technology that automatically recognizes emergency sirens and opens the gates immediately. Our remote guards can also visually identify approaching emergency vehicles and trigger the gate manually to ensure zero delay.
Physical guards are legally limited to observing and calling 911; they cannot physically chase intruders. We take a more proactive approach using high-decibel loudspeakers and strobe lights to verbally deter intruders before they enter. If they refuse to leave, we dispatch police immediately with verified reporting.
No. Since our launch, zero communities have reverted to traditional guards. In fact, about half of our clients have chosen to expand their remote guarding hours after experiencing the increased reliability and cost savings of our system.
It's seamless. Residents simply dial the standard guard booth number. During remote guarding hours, the call is automatically forwarded to our Command Center, where a live operator assists them just as a guard in the booth would.
We streamline deliveries by automatically granting access to any clearly marked carrier vehicle (UPS, FedEx, Amazon, USPS, DHL). For food delivery or unmarked vehicles, residents can pre-authorize entry via our visitor management web portal or by calling the command center directly.
Residents can send a digital QR code to their guests for instant, seamless entry. If a guest arrives without a code, our remote guard will call the resident directly to verify authorization before opening the gate.
No. We respect resident privacy. Our cameras are strictly focused on the community entrance, gate arms, and public access points. We do not monitor private driveways, windows, or backyards.
Our AI detects vandalism attempts in real-time. We immediately trigger high-decibel horns to startle and deter the perpetrator. Simultaneously, we dispatch police with video evidence of the crime in progress.
Typically, a site can be fully installed and operational within 2-3 weeks. The exact timeline depends on the guard booth layout, weather conditions, and how quickly we can import your resident directory into our system.